Refund & Returns
Cronyzo B2B/B2C
Refund & Cancellation Policy
Hamara maqsad hai ek fair aur transparent marketplace. Wholesalers aur Retailers ke beech bharosa banaye rakhne ke liye hamari policies simple hain.
Order Cancellation
Wholesale aur Retail orders ke liye rules:
B2C (Retail)
Order place karne ke 5 minute ke andar cancel kiya ja sakta hai.
B2B (Wholesale)
Wholesaler dwara item ship (Dispatch) hone se pehle tak cancellation sambhav hai.
*Ek baar wholesaler ne packet pack kar ke agent ko de diya, to cancellation nahi ho payegi.
Refund Kab Milega?
Damaged Product
Agar bulk order mein maal kharab nikalta hai (Unboxing video zaroori hai).
Missing Items
Inventory mismatch ki wajah se agar koi item nahi bheja gaya.
Out of Stock
Agar wholesaler ne order accept kiya par maal khatam ho gaya.
Fraud Detection
Agar verification mein seller fake paya jata hai.
Refund Timeline
Hamare side se refund 24 hours mein process ho jata hai. Bank/Gateway (UPI/Razorpay/Cashfree) ke rules ke hisaab se aapke account mein 3-5 working days mein paisa aa jayega.
Refund mein problem hai?
Aap humein order ID ke saath WhatsApp ya Email kar sakte hain, hamari team 12 ghante mein respond karegi.
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